Catalog Help

This page provides general information on how the ecommerce store works. These are only general guidelines; each store may be uniquely configured by its owner.

Product Catalog

The store's products may be browsed by clicking on the various category names. When browsing a category, product summaries are shown. To get more details on a product, select its link in the summary display. To view more products within the category, select the page selectors that appear after the product summaries.

Product Searches

Products can also be located by performing keyword searches. You can select a keyword and it will be matched against the product's code, name, and description. This makes locating products easy when you're not sure what category to browse in.

Request Folder

The request folder keeps track of all the products you want to request information about while you browse through the online catalog. When you find an item that you are interested in, you can add it to your request folder by selecting the Add To Request Folder link. Each time an item is added to the request folder, you are shown a summary of the request folder items. You can remove items from your request folder on the request folder page.

Submit Requests

When you are satisfied with the product requests you want, you must submit your requests. Select the appropriate submit request(s) link located on the request folder page. You will be prompted to either login to your existing customer account or create one. Your address and preference information will be processed as you go through the submit request process. Finally, you will be presented with a confirmation screen which allows you to review all of your requests before submitting it.

Requests

After completing the submit request process, you should receive an email confirmation and receipt of your requests with the online catalog. You will receive another email letting you know that your request was approved or if it was cancelled for some reason. You can always check on the status of your requests, by returning to the store, logging in to your customer account, and reviewing your requests in the accounts page.

Customer Accounts

Your customer account is automatically created during the submit request process. Your account will allow you to track the status of your requests, review your request history, and use express checkout on subsequent visits to the store. You are always able to update your customer information at any time from the store's account pages. If you ever forget you account password, you can have it emailed to you from the accounts page.

Catalog Policy

Catalog policies should be detailed on the policy page. You should be able to get to the policy page from any of the catalog pages. If you have any questions on a particular policy, contact Mohawk Ltd.